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Questions about a Commission Arrangement

If you have a query relating to a commission arrangement associated with your agreement, please click here for further information

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Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

Change Payment Date

Change Payment Date

Change Payment Date

If you would like to change the date on which we take payment from your account, please note the following:

  • You may only change your payment date once in a 12 monthly period
  • The first change after the inception of your agreement will be free. For further changes a fee of £25.00 will be charged, payable by card before the change is made
  • The change cannot be made within four working days of your payment date
  • Your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle. 
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Make a Payment

Make a Payment

Change Bank Details

Change Bank Details

It’s important that we know if you have changed your bank account so we can continue to receive your payments. For changes on individual bank accounts just call us on 0800 085 1925* and we’ll set up the direct debit over the phone. For changes to joint signatory accounts, please download, print and complete a new direct debit mandate, then post it to us here:

Customer Services Department
Kia Finance
86 Station Road
Redhill
Surrey RH1 1SR

Please note, in order to collect your monthly payment on time we require a minimum of 5 working days to set up a new direct mandate.

*Calls from UK landlines and mobiles are free

To download a direct debit mandate, click continue.

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Change of Personal Details

Change of Personal Details

Marketing Preferences

Marketing Preferences

See a List of Our Fees

See a List of Our Fees
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Account Management Fees
Copy statement of account £12.00
Change of payment due date* £25.00
Change of vehicle registration plate £30.00
Collection of vehicle upon voluntary termination of agreement £70.00
Transfer of agreement fee** £150.00
Arrears Management Fees
Monthly arrears fee*** £35.00
Internal collection agent visit £50.00
External collection agent visit £250.00

* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Kia Finance reserves the right to amend these fees at any time.