Help & Support
We'd love to hear from you! Whether you have questions, feedback or need assistance, we're here to help.
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Can't find what you're looking for? Use the search bar below to locate specific information:
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If you need help or have a question, please open our online chat for assistance.
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Got questions? We've got answers. Explore our FAQs and find what your looking for quickly, if you don't see your question please contact us - we're here to help.
Manage your account
Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.
Have a complaint?
The fair treatment of our customers is very important to us. If you are less than satisfied we want to know so that we can put things right.
Get in touch
We understand that although some contract management tasks can be done online, there will be times that you just need to speak with someone. The below contact details are for our PCP and PML customers. If you're a PCH customer you'll need the contact numbers lower down.
Personal Contract Purchase & Personal Motor Loan Customers
Speak to...
Our lines our now open
Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:30pm
*Calls from UK landlines and mobiles are free
Email us
Speak to...
Our lines our now open
Monday to Friday 9:00am to 5:00pm
*Calls from UK and mobiles are free
Email us
Speak to...
Our lines are open:
Monday to Friday 9:00am to 5:00pm
*Calls from UK landlines and mobiles are free
Email us
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Kia Finance reserves the right to amend these fees at any time.
Personal Contract Hire Customers
The below contact details are for our PCH customers. If you're a PCP or PML customer you'll need the contact numbers above.
Speak to...
Our lines our now open
Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:30pm
*Calls from UK landlines and mobiles are free
Speak to...
Our lines our now open
Monday to Friday: 9:00am to 5:00pm
*Calls from UK landlines and mobiles are free
Email us
Speak to...
Our lines are open:
Monday to Friday: 9:00am to 5:30pm
*Calls from UK landlines and mobiles are free
Email us
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Kia Finance reserves the right to amend these fees at any time.
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